Vol. 11 No. 3 (2021): vol 11, Iss 3, Year 2021

The european foundation for quality management (efqm) model scale: a quantitative instrument

Safaa Shaaban
Department of Management Business, BAEPS- The British University in Egypt (BUE) Cairo, Egypt.
Mohamed A. Khalek Hassan
R&D Manager, EGYPTAIR Co. Egypt.
Published September 30, 2021
  • European Foundation for Quality Management, EFQM, Instrument.
How to Cite
Shaaban, S., & A. Khalek Hassan, M. (2021). The european foundation for quality management (efqm) model scale: a quantitative instrument. Journal of Management and Science, 11(3), 61-65. Retrieved from http://jms.eleyon.org/index.php/jms/article/view/489


The purpose of the paper is to present a scale to measure EFQM model application in any organization as an instrument. This paper will present a set of original information and tool for the Model users. A quantitative research strategy with SPSS uses to test the validity and reliability of the presented questioners. The EFQM model scale will guide and support future research lines in this field of management. A literature review from previous publications wasconducted. Many papers were selected and aspects related to the purpose. The suggested scale was tested with around 100 NGOs in the Middle East testing the EFQM criteria validity and reliability.The study result presents a clear scale and instrument help to measure the nine criteria presented as a main component for this model, and more furthermore a dozen lines of future research.


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