Changes in business processes - 21st century
- Digital payments, cash payments,online tools, phone pay.
In the present scenario aftet covid-19 the businesses have to shift their focus and look for new ways to run their busineses in order to sustain. The businesses has to ensure that they deliver their products to the cusotmers on time and extend their markets, in order to do this they have to focus on the processes like advertisement, direct marketing etc., and shfit towards online trends. The paper focuses mainly on the payment processes which is a back bone for tranformation like phone pay, google pay, paytm etc.,